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Implementation and Integration
This capability involves the translation of generalized retail system software to the system which will service the enterprise and which represents the solution agreed to by the client. Several tasks are required to accomplish this objective. They are:
Project Planning and Management. This critical task starts upon contract execution and ends when the user assumes operations,
System Set-Up,
Conversions,
Integration with store systems,
Integration with bar coding and scanning systems,
Integration with external systems.
Training
Two types of training are offered:
- Orientation Training, and
- Operational Training.
ORSI will provide management with orientation services in order to facilitate management's understanding of the system and focus its attention on those features and options which define the business processes and which will be used during the implementation phase. Once the system is implemented, ORSI will provide the operating staffs with the training required to use the system effectively. This type of training is offered continually to support user personnel changes and additions.
Helpdesk Support and Documentation
The cornerstone of ORSI's continual support is the Helpdesk Service. This service is provided to meet operational needs, as well as implementation of changes and additions to resolve conflicts between other systems and those provided by ORSI.
Documentation is provided to support both operational and technical tasks.
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